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Chatbots & assistants …… [00 / 06]

Every reply feels like it remembers them.

Your assistant recalls each customer's history, preferences, and past issues — so conversations pick up where they left off, and answers stay grounded in what's actually true.

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One customer, remembered — with its source
  • user
  • agent
  • tool / web
  • Prefers to be called Sam×2
  • On the Pro plan since March×1
  • Last issue: delayed shipment (resolved)×2
  • Likes email updates, not SMS×1
Personal, not made-up
The relatable problem …… [01 / 06][1 / 6]

Two ways a bot loses trust.

Your bot greets every returning customer like a stranger — or worse, confidently invents an order that never existed. Either way, trust drops.

Before · 01

Forgets the customer

Your bot greets every returning customer like a stranger, so each conversation starts from zero.

Before · 02

Makes things up

Or worse — it confidently invents an order that never existed. Either way, trust drops.

It remembers each customer …… [02 / 06][2 / 6]

Pick up every conversation mid-thread.

One customer's facts — name, plan, past tickets, preferences — kept as a tidy lane, each one showing where it came from. Returning customers feel known.

A single customer's memory — each fact with its sourceSIGNATURE
A single customer's memory — each fact with its source
  • user
  • agent
  • tool / web
  • Prefers to be called Sam×2
  • On the Pro plan since March×1
  • Last issue: delayed shipment (resolved)×2
  • Likes email updates, not SMS×1
Personal — but never made up …… [03 / 06][3 / 6]

It only says what it can stand behind.

Every remembered fact is tied to a source — a real ticket, a verified purchase, or what the user told you. When facts contradict, they resolve to the current truth. If it isn't grounded, the bot doesn't assert it.

An outdated address fades as the new one supersedes itSIGNATURE
An outdated address fades as the new one supersedes it
NOWJan 24Nov 24Sep 25Shipping address — …Shipping address — …CURRENT

  • Tied to a source

    Every remembered fact links back to a real ticket, a verified purchase, or what the user told you.

  • Stays current

    When something changes, the new truth supersedes the old — so the bot answers from what's true now.

  • No invented facts

    If it isn't grounded, the bot doesn't assert it. It only says what it can stand behind.

Private and isolated per user …… [04 / 06][4 / 6]

One customer's memory never bleeds into another's.

Each end-user's memory is walled off, so nothing leaks between customers. You control retention and deletion — concrete, regulator-friendly, and enterprise-ready.

  • Isolated per user

    One customer's memory never bleeds into another's — each end-user's memory is walled off.

  • You control retention

    Set how long each customer's memory lives, and change it whenever you need to.

  • Delete on request

    Remove a customer's memory on demand — built for the privacy promises you make.

Fast enough for live chat …… [05 / 06][5 / 6]

Memory that adds no perceptible lag.

Recall in sub-200ms p95 so memory keeps up with a live conversation, and it feeds the model a clean, relevant slice so answers stay sharp at scale. Works with any model.

RECALL p95sub-200ms

A maintained target so memory keeps pace with live chat — no perceptible lag.

  • RECALL p95sub-200ms
    our own latency target
  • MODEL QUALITYzero degradation
    a clean, relevant slice — sharp at scale
  • WORKS WITH ANY MODELOpenAI · Claude · Gemini · open
    bring your own model

These are our own targets and eval numbers, clearly labelled as such until independent benchmarks land.

How grounded recall, per-user isolation, and conflict resolution work →

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Make your assistant feel personal — safely.

Personal, continuous support — without the bot inventing details or mixing up users.

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